Effective Date: July 18, 2025
These Terms of Service govern your use of our digital agency services, including AI agent development, Retrieval-Augmented Generation (RAG) systems, web development, and Shopify solutions. By engaging our services, you agree to be bound by these terms.
1. Services Overview
We provide the following digital services:
- AI Agent Development: Custom artificial intelligence agents tailored to your business needs
- RAG Implementation: Retrieval-Augmented Generation systems for intelligent information processing
- Web Development: Custom websites, web applications, and digital solutions
- Shopify Solutions: E-commerce store development, customization, and optimization
- Consulting Services: Strategic advice and technical consultation
2. Service Agreement and Scope
Project Proposals
All projects begin with a detailed proposal outlining scope, deliverables, timelines, and costs. The proposal becomes binding upon your written acceptance and payment of any required deposit.
Scope Changes
Changes to the agreed scope of work must be requested in writing and will be subject to additional fees and timeline adjustments. We reserve the right to decline scope changes that significantly alter the project's nature or feasibility.
Client Responsibilities
You are responsible for providing timely feedback, necessary access credentials, content, and materials required for project completion. Delays in providing these items may extend project timelines and incur additional costs.
3. Payment Terms
Fees and Billing
Payment terms are specified in each project proposal. Generally, we require a deposit before commencing work, with the balance due upon completion or according to agreed milestones.
Late Payments
Early payment discounts of 2% are available for payments made within 10 days of invoice date. Late payments will result in immediate suspension of services until full payment is received. Resume fees may apply to cover project restart costs and administrative work required to reactivate suspended projects.
Refunds
Refunds are handled on a case-by-case basis. Generally, work completed to date is non-refundable, but unused portions of prepaid services may be refunded at our discretion.
4. Intellectual Property Rights
Client Content
You retain ownership of all content, data, and materials you provide to us. By engaging our services, you grant us a license to use this content solely for the purpose of delivering the agreed services.
Developed Solutions
Upon full payment, you will own the custom code, AI models, and solutions we develop specifically for your project. However, we retain ownership of our proprietary methodologies, frameworks, and general knowledge.
Third-Party Components
Some solutions may incorporate third-party libraries, APIs, or services. You are responsible for complying with the terms of use for these third-party components.
5. AI Services Specific Terms
AI Agent Development
AI agents are developed based on your specifications and available data. Performance depends on data quality, complexity of tasks, and external factors. We do not guarantee specific performance metrics unless explicitly stated in writing.
RAG Systems
RAG implementations require access to your documents and knowledge bases. The quality of results depends on the quality and structure of your source materials. We will work with you to optimize data preparation.
AI Model Training
Training AI models requires computational resources and time. Timelines are estimates and may vary based on model complexity and data requirements. You are responsible for ensuring you have rights to all training data provided.
6. Web Development and Shopify Terms
Website Ownership
Upon full payment, you own the custom website code and design. However, you are responsible for ongoing hosting, domain registration, and maintenance unless otherwise agreed.
Shopify Services
Shopify development requires you to maintain an active Shopify account and comply with Shopify's terms of service. We are not responsible for Shopify platform changes that may affect your store.
Third-Party Integrations
Integrations with third-party services depend on their APIs and terms of service. We cannot guarantee continued functionality if third parties change their services.
7. Warranties and Disclaimers
Service Warranty
We warrant that our services will be performed in a professional manner consistent with industry standards. We will correct any defects in our work at no charge for 30 days after delivery.
Disclaimer of Warranties
Except as expressly stated, our services are provided "as is" without warranties of any kind, either express or implied, including merchantability, fitness for a particular purpose, or non-infringement.
AI Performance Disclaimer
AI systems may produce unexpected results or errors. We do not guarantee that AI solutions will be error-free or meet all your expectations. You are responsible for testing and validating AI outputs before use.
8. Limitation of Liability
Our total liability for any claim arising from our services shall not exceed the amount paid by you for the specific service giving rise to the claim. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
9. Confidentiality
We will maintain the confidentiality of your proprietary information and business data. We may use anonymized, aggregated data for improving our services, but will not disclose your specific information to third parties without your consent.
10. Data Security and Privacy
We implement reasonable security measures to protect your data during our engagement. However, no system is completely secure, and we cannot guarantee absolute security. Our privacy practices are detailed in our Privacy Policy.
11. Termination
Termination by Client
You may terminate our services at any time with written notice. You will be responsible for payment of all work completed to the date of termination.
Termination by Us
We may terminate our services if you breach these terms, fail to make required payments, or if continuing the project becomes impractical or impossible.
Effect of Termination
Upon termination, we will deliver all completed work and return your materials. Confidentiality obligations and intellectual property rights will survive termination.
12. Force Majeure
We shall not be liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, government actions, labor disputes, or technology failures.
13. Governing Law and Disputes
These terms are governed by the laws of Pakistan. Any disputes will be resolved through binding arbitration or in the courts of Pakistan. You waive any right to participate in class-action lawsuits.
14. Modifications to Terms
We may update these terms from time to time. Material changes will be communicated to active clients. Continued use of our services after changes constitutes acceptance of the updated terms.
15. Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
16. Entire Agreement
These terms, together with any signed proposals or agreements, constitute the entire agreement between us. No other agreements, representations, or warranties apply unless in writing and signed by both parties.
Contact Information
For questions about these terms or our services, please contact us:
Email: contact@nuora.agency
Address: Islamabad, Pakistan
These Terms of Service were last updated on July 18, 2025.