Effective Date: July 18, 2025
This Privacy Policy describes how we collect, use, and protect your personal information when you use our digital agency services, including AI agent development, Retrieval-Augmented Generation (RAG) systems, web development, and Shopify solutions.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and business address
- Business Information: Company name, industry, project requirements, and business objectives
- Technical Information: IP address, browser type, device information, and usage data
- Project Data: Content, documents, and data you provide for AI agent training, RAG implementation, or web development projects
Automatically Collected Information
We automatically collect certain information through cookies and similar technologies, including website usage patterns, page views, and interaction data to improve our services and user experience.
How We Use Your Information
We use your information for the following purposes:
- Service Delivery: To develop AI agents, implement RAG systems, build websites, and create Shopify solutions according to your specifications
- Communication: To respond to inquiries, provide project updates, and deliver customer support
- Quality Improvement: To enhance our AI models, development processes, and service offerings
- Legal Compliance: To comply with applicable laws, regulations, and legal obligations
- Marketing: To send relevant updates about our services (with your consent)
Data Processing for AI Services
AI Agent Development
When developing AI agents for your business, we may process your data to train, fine-tune, and optimize AI models. This includes analyzing your business processes, customer interactions, and operational data to create effective AI solutions.
RAG Implementation
For Retrieval-Augmented Generation systems, we process your documents, knowledge bases, and content to create searchable embeddings and enable intelligent information retrieval. Your data remains isolated and is not mixed with other clients' information.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party services (hosting providers, analytics tools) that help us deliver our services
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of our business assets
- Consent: When you explicitly consent to sharing your information
Data Security
We implement robust security measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Secure development practices for all our solutions
- Regular backups and disaster recovery procedures
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Project-related data is typically retained for the duration of the project plus an additional period for support and maintenance purposes.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal and contractual obligations)
- Portability: Request transfer of your data to another service provider
- Restriction: Request limitation of processing in certain circumstances
- Objection: Object to processing based on legitimate interests
Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. Some cookies are essential for website functionality, while others help us analyze usage and improve our services.
Third-Party Services
Our services may integrate with third-party platforms and tools, including:
- Shopify and other e-commerce platforms
- AI and machine learning services
- Cloud hosting and storage providers
- Analytics and monitoring tools
These third parties have their own privacy policies, and we encourage you to review them.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the effective date.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: contact@nuora.agency
Address: Islamabad, Pakistan
This Privacy Policy was last updated on July 18, 2025.